HNE has a Health Information Line. Health concerns can come up 24/7. That's why we provide 24 hour access by phone or e-mail to licensed nurses and clinicians.

Whether you need:

• Advice about a sick child or family member
• Answers to medication questions
• Answers to questions about your health
• Help deciding whether to seek care and where to go
• Help on how to apply self care prior to a visit
• Information about pregnancy

A caring professional will listen carefully to your concerns and give you information to help you choose the care that's right for you.

To call the HNE Nurse Line:

• Call 413.787.4000 or toll free 1.800.842.4464
• Choose option 2 (member covered by HNE)
• Choose option 6 (HNE Nurse Line).

Interpretation services are available for your calll.

To e-mail the HNE Nurse Line:

• Enter the HNE Secure Messaging Center at: https://hne-mail.com
• If you have not used HNE secure messaging, you will need to register your e-mail and choose a password.
• Enter your e-mail address and password.
• Click on the “Compose” tab
• Send your Health Information Line question to: nurseline@hne.com.

An experienced nurse will respond to your question within 24 hours.