Contact Us

Call us at one of the phone numbers listed at the bottom of the page.

Send all mail correspondence to:

HNE Medicare Advantage Plan

Name of Department*

One Monarch Place, Suite 1500
Springfield, MA 01144-1500

* For example, departments that you might write to include:

• Complaints and Appeals
• Member Services
• Sales
• Enrollment
• Clinical Services

You may also fax any written requests to Member Services at: 1-413-233-2655

Please note: If you need to mail or fax a written request regarding an initial decision, appeal, or grievance, use the addresses and fax numbers listed here: Initial Decisions, Appeals, and Grievances.