HNE Medicare Advantage Logo
 
Home
Enroll Now
Compare our plans and find the one that's right for you.
Receive a Free Enrollment Guide  by mail
 Click to register to attend an informational seminar.

Font Size:

 

Frequently Asked Questions

 

 


 

Who is eligible for Medicare?

Medicare is health insurance for people aged 65 or older, under age 65 with certain disabilities, and any age with End-Stage Renal Disease (ESRD) (permanent kidney failure requiring dialysis or kidney transplant).

Back to Top

 



What are the different parts of Medicare?


There are 4 parts of Medicare:


Part A: Hospital Insurance
Every American who qualifies for Medicare or is over 65 years old is eligible for Part A. Part A provides coverage for among other things, inpatient hospital and skilled nursing facility care. Once you are enrolled, your benefits are automatic - usually for no monthly plan premium. However, many of these benefits carry a deductible and coinsurance that the government sets annually.


Part B: Medical Insurance
Part B is optional and primarily covers provider services, outpatient hospital care and more, for a low monthly premium that changes from year to year. However, these programs nearly always carry a deductible and coinsurance.


Part C: Medicare Advantage Plans
Part C, usually referred to as Medicare Advantage Plans, are health plan options (like HMOs and PPOs) approved by Medicare and run by private companies. These plans cover ALL Medicare Part A and Part B benefits. These plans may also offer additional benefits, such as vision, hearing, dental, and/or health and wellness programs. Members of these plans may need to choose a primary care physician and use participating providers within the plan's network. You are eligible to enroll in a Medicare Advantage plan if you are entitled to Part A and enrolled in Part B; you live in the Medicare Advantage Plan's service area; and you don't have End-Stage Renal Disease (ESRD).


Part D: Prescription Drug Plans
Medicare offers prescription drug coverage through Prescription Drug plans run by private companies. This coverage is called "Part D." There are two ways to get Medicare Part D coverage, through: (1) stand-alone Prescription Drug Plans (PDPs) and (2) Medicare Advantage Part D (MA-PD) Plans. Part D plans also commonly use a variety of benefit management tools such as a formulary, co-pay tiers, step therapy and prior authorization.

Back to Top

 


 


How can I compare HNE’s different Medicare Advantage plans?

To compare our different Medicare Advantage plans, click here to explore plan options. Or, you can call Member Services.

Back to Top

 


 

Why should I choose HNE?

HNE Medicare Advantage Plans provide personal and local service our members are used to, and the plans provide all the same benefits as Original Medicare plus more. We pay for additional benefits that Original Medicare doesn't cover. Here are some of the benefits you’ll get from HNE Medicare Advantage Plans:

  • No Deductibles*
  • Emergency care anywhere in the world*
  • No referrals needed to see an in network specialist*
  • Additional benefits*+:
    • Prescription Eye Wear allowance
    • Dental allowance
    • Fitness Club/Weight Watchers®/Safety Items allowance
    • Wig allowance (if on or recently undergone chemotherapy)
    • Routine hearing exam
    • Routine eye exam

+ HNE additional benefits include allowances that must be used within the one or two calendar year period, as well as other additional benefits including compression stockings. Refer to the Summary of Benefits or call Member Services if you have questions about what items and services are covered.

*Remember, most services require you to pay a copayment, and coverage for some services may be limited or require prior approval. Copayments, limits, and services that require prior approval are described in the HNE Medicare Advantage plans' Evidence of Coverage.

Back to Top

 


 

How do I know if my drugs are covered?

Click to view our Formulary. When it comes to benefits and prescription drugs, we’re constantly re-evaluating our customers’ needs. We’ve taken a lot of care to ensure that our prescription drug plan for Medicare offers coverage for many commonly prescribed, brand name and generic drugs.

Back to Top

 


 

How and when do I sign up?

Medicare Beneficiaries may enroll in the HNE Medicare Advantage Plan:

  • Telephone: call Member Services and ask to enroll in our plan.

Our Key Enrollment Dates page tells you dates and times that you can enroll.

 

Back to Top

 

 

 

 

 

 

 

5 Stars
HNE Medicare Advantage is the only 5-star (Excellent) rated plan for 2012 in Massachusetts.
This is Medicare's highest rating for quality and performance.

Plan performance summary star ratings are assessed each year and may change from one year to the next.

For more information,
read about our Plan Ratings
(H8578_2012_204 File & Use 10/17/2011).

Visit http://www.medicare.gov to check Medicare overall plan ratings.

 

 
 

Member Services:
Local: 1-413-787-0010 or
Toll Free: 1-877-443-3314
TTY/TTD: 1-800-439-2370
8 a.m. – 8 p.m. / Mon - Fri
(Oct. 15 - Feb. 14:
8 a.m. – 8 p.m./7 days a week)

 
Prescription Drug Questions:
Toll Free: 1-800-546-5677
TTY/TTD: 1-866-706-4757
24 hours a day/7 days a week
 
Health New England
One Monarch Place, Suite 1500
Springfield,MA 01144
Directions to HNE
Contact Us
 

HNE is a health plan with a Medicare contract.

H8578_2012_045R5 CMS Approved 3/12/2012
The information on this page was last updated on 3/8/2012

All contents Copyright ©2011 Health New England, Inc.
All Rights Reserved • Privacy Statement and DisclaimerFile Formats