Helpful Information

 

Carla and Kerry HNE Medicare Advantage Specialists (Licensed health insurance sales representatives)

 

In this section, you will find helpful information related to your rights and responsibilities, privacy and appointing a representative, grievances and appeals, quality programs, advance directives, and more. Click on the links below for more information on each topic.

• Rights and Responsibilities Information

• Privacy Notice and Appointing a Representative

• Initial Decisions, Appeals, and Grievances

• Quality Management Program

• Utilization Management Program

• Protect Yourself from Identity Theft and Fraud

• Advance Directives

• Disenrollment rights (voluntary and involuntary)