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Member Rights & Responsibilities
The following is an updated version of HNE’s Member Rights and Responsibilities Statement. The statement is also included in the Membership Agreement, a valuable reference tool for members for information concerning the Plan, its procedures and benefits.
Members of HNE have the right to:
- Voice complaints about HNE or care provided by an HNE plan provider.
- Appeal a decision that HNE has made.
- Get information about HNE, its services, plan providers, and members rights and duties.
- Take part in decision-making about their health care.
- Expect that their providers will candidly discuss appropriate or medically needed treatment options for their conditions, regardless of cost or benefit coverage.
- Be treated with respect and dignity.
- Expect privacy.
Members of HNE have a duty to:
- Give providers the information they need to care for the member.
- Follow their providers health care advice and orders.
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We would like to know what you think of our Web site.
Stay tuned for new and exciting changes about to take place on our Web Site. At Health New England, we are continuously looking for ways to meet and exceed the needs of our members and providers. Look for upcoming information on disease management, nutrition and wellness programs. We’ll also have information on benefits, access to care and referrals, as well as a variety of tips on not only being healthy, but also staying healthy.
At this time, we are not able to respond to billing or claims questions via our Web Site. Please continue to call the HNE Member Services Department at 1-800-310-2835 with these issues.
As always, your feedback is important to us, so if you have a comment, we'd love to hear from you!
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We would like to know what you think of our Web site.
Stay tuned for new and exciting changes about to take place on our Web Site. At Health New England, we are continuously looking for ways to meet and exceed the needs of our members and providers. Look for upcoming information on disease management, nutrition and wellness programs. We’ll also have information on benefits, access to care and referrals, as well as a variety of tips on not only being healthy, but also staying healthy.
At this time, we are not able to respond to billing or claims questions via our Web Site. Please continue to call the HNE Member Services Department at 1-800-310-2835 with these issues.
As always, your feedback is important to us, so if you have a comment, we'd love to hear from you!
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We would like to know what you think of our Web site.
Stay tuned for new and exciting changes about to take place on our Web Site. At Health New England, we are continuously looking for ways to meet and exceed the needs of our members and providers. Look for upcoming information on disease management, nutrition and wellness programs. We’ll also have information on benefits, access to care and referrals, as well as a variety of tips on not only being healthy, but also staying healthy.
At this time, we are not able to respond to billing or claims questions via our Web Site. Please continue to call the HNE Member Services Department at 1-800-310-2835 with these issues.
As always, your feedback is important to us, so if you have a comment, we'd love to hear from you!
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